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I’ll assert that market is the most important factor in a startup’s success or failure

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People not caring enough about your product is your true competition, not some other startup

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The single best decision we ever made was to make customer service everyone’s job

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Keep track of how many times you say ‘if’ when you explain how you’ll be successful

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Products tend to succeed thanks to a single core use case that really mattered to users

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I’ll assert that market is the most important factor in a startup’s success or failure